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How we can help you?
Requesting a ride with Miles is easy, here’s how to request a ride:
To get a fare estimate, go through steps to request a ride in-app, just make sure don’t confirm the ride. Fare estimates are shown for each preferred vehicle option upfront, if pricing is available in your area.
Please check the Miles cities page to see if we are available in your city yet? Also learn and explore the preferred vehicle options by visiting the Miles cities page
To schedule your ride in advance open the Miles rider app enter the drop-off address in the "Where are you going?" box, let us know when you'd like to be picked up by tapping the "SCHEDULE RIDE" icon under the vehicle category.
The schedule ride feature allows you to book your ride in advance, so you don’t have to worry about the last minute hassle. You will get the push notifications when the driver accepts the ride, and on the day of your ride you will get the notifications who your driver is with the type of vehicle and all his/her details will be sent out to you via in-app notification and or text once driver is en-route.
NOTES: Scheduling a ride in advance doesn’t guarantee that you’ll be connected with a driver, if we cannot connect you with a driver, we will send you the notifications and you can book via Ride Now feature 30 minutes prior to the pick-up time. Also, dynamic/surge pricing may be in effect at the time of your ride. You will know if your fare has changed when booking a ride.
You can cancel your ride anytime but note that you will be charged a minimum cancellation fee for all schedule rides. You will be charged for time and distance if the driver is enroute for pick up.
Once you confirm a vehicle option for your ride, you’ve accepted the fare shown in the app. If upfront pricing is available in your city, you can see the estimated fare for a trip above, after selecting each preferred vehicle option. Upfront prices accounts for:
Your pricing may change/increase if you make
- Extra stops during your ongoing trip
- You change your destination during your trip
- Or driver has to wait at your pick-up location
Please check the Miles airport page for the airports that we serve. If you don’t see the airport listed than hang on we will be coming to your airport soon.
In accordance with local and federal laws, service animals are permitted to accompany riders. If you are travelling with a non-service pets, please contact your driver via phone or text to let him/her know that you’d like to bring a pet. We request all our riders to help drivers keep their vehicles clean for all riders by bringing a blanket or a cage to reduce the risk of any mess.
When you request for a ride, the app uses GPS to suggest the best pick up location. If you need a different pickup location
If you wish your driver to confirm your pick-up location or ride details you requested, you can do that through the app. To contact your driver
Note that your driver may not answer his/her phone or reply to a text message while driving.
You can cancel a trip in the Miles app before or after you’re matched with a driver.
NOTE: If you cancel your ride after you’re matched with the driver. You might be charged a cancellation fee if that is applicable according to cancellation policies of Miles. We pay this fee to driver for the time and effort they spend getting to your pickup location. So, please before confirming a ride make sure you are ready and all set to get picked up
Riders can share their exact location to their drivers by turning on location sharing. This feature helps your driver locate you on the map
When your driver arrives at the pickup spot, they will see an extra icon on their map indicating where you are. Once your trip begins, your driver will no longer be able to see your location.
Riders can request that your driver make multiple stops when requesting ride. Stops will be made in order they’re added. Dynamic pricing will be in effect for both RIDE NOW and SCHEDULE RIDE.
As a rider you can manage your profile within your main rider account. Each profile has a default email and payment method that you choose.
When you take a trip with a profile, the fare is automatically charged to that profile’s default payment method. The trip receipt will be sent to the profile’s default email address.
Before requesting a trip, you can select the profile that you want to ride with and pay through.
Any additional charges may apply to your ride, including tolls, parking, airport fees, surcharges or any other government-imposed fees. These charges are automatically added to your trip fare. NOTE: In some cities, tolls and surcharges reflect an estimate. This is due to fluctuations in the amount actually paid. You may also pay an additional charge to your driver for other costs such as parking fee to enter the airport, other venue etc. You also will be assessed a surcharge when a driver pays a toll when returning to your city of origin.
When you request a ride, your app sends your request to a nearby drivers. After you’re matched with a driver, your rider app shares info about the driver in detail.
Yes, a per minute wait time fee will begin a few minutes after your driver arrives at your location. We'll notify you once the charge has started, and it will continue until your driver begins the trip. Wait time fees and thresholds vary by location. Please check the "Rate Card" tab for more details.
Rating allow us to ensure a great experience for both riders and drivers. We take ratings very seriously, drivers with low ratings may lose access to the Miles app.
At the end of each ride, you’ll be able to rate your driver from 1 to 5 stars. You can also provide specific feedback about your driver.
Driver’s will never be able to see the specific ratings you give.
Estimate fares don’t include promotions that are active on your account, factors like heavy traffic or bad weather that extend the distance or duration of your ride can change the amount you’re charged.
Yes, Miles rider app allows you to pay tip through the app at the end of each ride.
You can get your trip receipt after the trip is complete and paid in full. To get a receipt go to the homepage of the rider app and tap on My Rides, tap the History tab, select the ride that you want the receipt for, enter the email and send out an email.
Miles is a technology platform. Our apps connect drivers with riders. In cities where Miles operates, use your Miles rider app to request a ride or book a ride with our Schedule Ride option. Miles app will display an estimated time of arrival for the driver heading to your pick-up location. It also notifies you when the driver is on location.
The app also provides info about the driver with whom you will ride, including name, driver photo, vehicle type and plate number.
Once you trip is completed, your app will ask you to rate your driver and if you prefer you can add tip for your driver too, which will be charged on your credit card and added to your final bill. 100% of the tip goes to the driver
To create an account with Miles you need a valid email address and a phone number. When creating an account, you’ll also need to create a username, password and agree to Miles Terms and Privacy Policy.
Once you complete this part of the signup process, we send a text SMS to verify your phone number.
After that enter your payment information. Adding you credit card number will allow your trip fares to be automatically charged after each ride.
In order to use Miles rider app to request a ride, you must be 18 years or older.
If you add an expired credit to your profile, you will not be able to request a ride with Miles. Because all rides are pre auth before we match you up with the driver.
Call or email our rider support line and one of our agents will assist you with creating one.
You can download and install the Miles rider app on the devices with iOS 7 and newer. Using your mobile device, tap the App Store icon and follow these steps:
TAP BELOW BUTTON TO DOWNLOAD MILES RIDER APP FOR iOS
You can download and install the Miles rider app on Android devices. Head to the Google Play store and follow these steps:
TAP BELOW BUTTON TO MILES RIDER APP FOR ANDROID
If you don’t have a smartphone, you can still login to your account and request a ride by visiting our mobile website, www.ridewithmiles.com
If you forget your password, tap the link on the passenger app to reset your password. You’ll need to enter your email address associated with Miles rider account to receive your password reset instructions in your email account.
If for some reason you cannot reset your password or access your account, please send an email to support@ridewithmiles.com, and one of our agents will get back to you.
To update your photo, name, email, home, office address and phone:
Contact Miles support at support@ridewithmiles.com, to deactivate your account.
To add a credit card or debit card, go to Payments tab in the menu bar of Miles rider app. Tap on Add New Card, enter the card details then click save and you are done.
Miles do not accept cash in U.S.A. To ride with Miles, you need to create an account and share your information with us. We at Miles take safety very seriously, so we need to know who you are for the safety of drivers.
At the start of your ride Miles will place a temporary authorization hold for the upfront cost of the trip on your payment method. This will show as a pending charge on your credit card account. When the trip is complete, this authorization hold is converted to a charge for the final trip fare.
Before contacting our rider support department, please make sure that the duplicate charge is not an authorization or that you requested 2 vehicles at the same time. Miles always send you an alert message when you request for a ride. If you do not contact us at the time when you get an alert on your phone or an email we are not responsible for the charge.
To create business profile:
NOTE: You must select your business ride profile before any ride that you'd like to be charged to your business credit card.
You also can add more then one credit card under your business profile.
In order to enroll with Miles for business profile, your business must have a corporate email domain that is used for employee email addresses (e.g. joe@companyname.com).
Coming soon, please keep checking
When you are your company’s Miles for Business profile admin, you can add other riders under your company's account. Here’s how:
To create a Miles business profile:
NOTE: You will recieve an email with all the details on how to use Miles for Business portal.
To Book a Ride just sign into your ADMIN account, Click the Ride Now tab, select the rider from the drop down, enter the pick up and drop off address, select date, time, vehicle category. Check estimated price and Submit.
To inactivate the rider profile, just tap on the “Radio Button” icon under the status.
You may be charged a cancellation fee if you cancel a trip after you’re matched with a driver. These fees pay drivers for the time and effort they spend getting to your pick-up location.
Drivers are also able to cancel/bail out a ride request if they’ve waited a certain amount of time at the pickup location. You will be charged a cancellation fee in this case.
Miles priority is the safety of both our riders and drivers. If you have been involved in an accident, please make sure that you and all parties involved are safe. Immediately call 911 and notify the authorities. Once you have reported the accident with law enforcement, please call and or email us at rider support line.
If you have concerns about the route your driver took, let us know. Trips fares are calculated including both distance and time, as well as other applicable charges. Please keep in mind that drivers are relying on GPS like Waze or google maps when accepted the ride through the end of the ride.
Trip time and route distance can be impacted by heavy traffic, road construction, or any other factors. We at Miles are unable to adjust fares that are higher than usual due to any of these reasons. Miles fares are calculated by base fare + time and distance. This can contribute to a trip fare higher than your app’s fare estimate.
As a rider when you request a ride and your driver goes through a toll road, you as a rider are responsible for any tolls during your ride. Your tolls will be added to your final bill. Same goes for the parking if any during your trip.
Riders are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills while in a driver’s vehicle. Cleaning fee will be charged according to the extent of the damage. If we charged a cleaning expense to your card, these fees are all paid to the driver.
If you have forgotten an item in driver’s vehicle during your ride, the best way to retrieve your item is to call the driver and coordinate a mutually convenient time and place to retrieve your items.
After your ride request is accepted, Miles app displays your driver’s name, driver image, vehicle category and license plate number. If you believe that the driver is not who you were expecting, please cancel the ride and call or email rider support.
To file a complaint send us an email at support@ridewithmiles.com, Let us know how we may assist you.
If the vehicle for this trip did not meet your expectations of cleanliness, please send us an email at support@ridewithmiles.com, attach any supporting documents along with the job number. Which can be found in the past rides once the trip is complete.
If your driver arrived in a vehicle different that what the Miles app confirmed, please email us right away at support@ridewithmiles.com, immediately. We take safety very seriously.
For all Ride later & Ride Now jobs tips are not included in trip fares, nor we ask the rider for it. Any tip paid by the rider is voluntary. In-app tipping feature is available on all trips in cities that have the tipping functionality enabled. If rider wish they can either pay you in cash or add it to their final charge on the app and it’s 100% yours.
Fares are calculated by total time and distance plus the base fare. This pricing structure is called dynamic pricing.
For all on demand jobs, fare is determined by total time and distance. If a stop is made during a trip, the waiting time is included in the fare. If the rider, ask you to make stops prior to the destination the fare will be billed based on the time and distance traveled during the ride. In some cases for Ride later option where the rider got a Fixed quoted price the stops can be added to the trip.
You may be paid a cancellation fee. For all RIDE NOW, when a rider cancels more than 2 minutes after you've accepted their trip, you'll be paid either the standard cancellation fee or the actual time and distance you spent driving towards the pickup-whichever amount is more. Time and distance-based cancellation fees will only accrue when you're heading to a pickup for ride now requests.
You'll receive a cancellation fee when: 1. For a Budget & BudgetXL ride, a rider doesn't arrive at the pickup location within 5 minutes of your arrival. 2. For a Business and Miles SUV ride a rider doesn't arrive at the pickup location within 15 minutes of your arrival.
Rider complimentary wait times may change at Miles discretion.
Some of the situations, where rider will be charged a cancellation fee:
A rider cancels a trip request more than 2 minutes after you accept the trip and you are on time (within 2 minutes) for all ride now requests. If a rider cancels a trip request within 2 minutes after you accepted it for ride now, no cancellation fee is charged to the rider. For all Schedule Ride requests, you will not be paid the cancellation fee if the riders cancel 1 hour before the schedule pickup time.
Miles reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments that we determine or believe were in error, fraudulent, or in violation of Driver terms.
Cancellation fees will appear on your earnings statement. Fee amounts vary by vehicle class and city.
Please note that the Miles Fee applies to the cancellation fee.
Tolls are paid actual on all rides one way only.
Miles charges all the driver a Fee to use Miles platform. Drivers using driver app are charged a percentage of each trip fare plus a weekly set amount by Miles. All fees collected by Miles help cover costs including our technology, development of rider and driver app features, marketing and more.
To check your trip earnings go to the menu tab and tap Earnings in the driver app. That’s where you will see all your trips once they are completed and settled. You can also access the completed trips through the 3 dots on the top right corner of the schedule pickups
If you having trouble signing into your Miles driver account, please try resetting your password. Use the forget password tab in the driver app and the system will send you a link to create a new password. If that doesn't work use the Miles driver support line so we can assist you with the issue. We are here to help.
There might be a few issues that may be stopping you to go online:
There might be a few issues that may be stopping you to go online:
To reset your password, just click the forgot password link before you sign into the driver app mode. The system will generate a link that will be forwarded to your email and or will be texted to your cell phone to reset your password. Contact support line if you need further assistance.
To update your account profile picture or any documents, just login in to your driver app go to documents and tap on Request Change. For all other changes to take effect please contact us at driver support line so we can assist you with any changes that you might have.
Please contact our driver support line for closing your driver account.
Your driver profile will include:
To update or add a new vehicle contact our driver support line or send us a request for change from the Vehicle tab in the driver app. For security and safety purposes we do not allow our partners to change or add a vehicle without prior approval.
To upload your documents, sign in to your driver account, and go to the driver profile. If you have been notified that one of your documents is rejected or expired, it’s because:
To update your license plate, contact our driver support line. And before doing that, please make sure to send us an email with the proof and reason why you need to change the plate at partner@ridewithmiles.com. Once we receive the legal documents from you one of our driver support agents will make the change in your profile, after getting approval from the supervisor.
Contact our driver support line and provide us with the proper documentation for your new vehicle make and model or log in to your driver app and send a request for change, Once we receive your request we will un-verify your account so you can update the make and model of your new vehicle. once verified by the admin you will be notified via email, push notification or SMS. We need to make sure that your vehicle is eligible and safe to drive in the state you partner with Miles.
Our goal is to make Miles experience to be safe and enjoyable for everyone, by asking our riders for feedback on each ride they take with Miles driver/partners. Riders can rate their experience from 1 to 5 stars and have the option to provide specific comment on an issue that they might have during the trip. If the trip is cancelled, riders will not be able to rate the trip.
The best way to improve your rating is to provide an enjoyable experience to the rider. Few other things that will help to increase your ratings are:
You can receive payments one of 2 ways:
1. Set up weekly automatic direct deposits to your bank account
We calculate automatic payments on a weekly cycle. This means any trip taken after the end of the weekly cycle will appear in the following week’s payment statement.
2. Use the Cashout option that allows you to request deposits outside the payment schedule
If you choose to use our cash-out feature, any balance available to you at the time you cash out is deposited to your debit card. This transfer can take 2 to 3 business days depending on your bank, and there is a 1% fee associated with this feature.
During your sign up to drive process, you will be asked to fill out your banking information, please fill out the correct information where you want your money to be deposited. We then will use that information to setup your online deposit account.
Your weekly payment should be deposited to your bank account 2-3 days after the end of the weekly cycle. Note, deposits may be delayed due to bank processing times. Make sure you have entered correct banking information in our portal. If you do not receive payment 4 days after the billing cycle, call our driver support line.
For security, safety and comfort for riders, friends and family of driver partners are not allowed when you are login on Miles platform.
Miles allow driver-partners to install and use car cam to record riders for purposes of safety. Please check with your city and state regulations regarding recording equipment in vehicles. In some cities you need to disclose and obtain consent before your record the riders.
Yes, you sure can. But if you do please make sure to turn off from Miles partner app while giving a ride to someone on a different platform. Because while doing a ride for other platforms and rejecting Miles ride request more frequent will affect your use of Miles platform.
When you are in your vehicle and ready to get the trip requests from riders, tap go on duty on the top right corner in the driver app and select if you want additional category rides if available in your city.
Once you receive a request from rider, the app will start beeping, you will have 15 seconds to accept or reject the trip.
A rider must be at least 18 years of age to have a Miles account and request a ride. Anyone under 18 must be accompanied by someone 18 years of age or older when requesting a ride through Miles platform.
As a driver/partner you can decline ride if you believe that the rider is minor. Also, you may ask for ID card for more information.
Yes, once you accepted a ride, we have ride cancel option in the app. But if you are cancelling ride you will not get the cancellation fee, even if the passenger is out of the cancellation time period no matter what the reason is. Canceling to many rides very often can decrease your ratings
Miles driver app has integrated with Waze and google maps. Once you accept the ride the app will give you an option where you can select the navigation app to use to get to your rider.
Once you are on location, change your driver status to on location through driver app, your rider will get the notification that you have arrived. As a courtesy you can also reach out to your rider by calling or texting and letting them know that you are on location and your exact location.
We treat all drivers-partners with respect. We guarantee to charge you the lowest service fee than our competiotion. Freedom of setting your own schedule, drive whenever you want, weekly + instant pay options, on demand & pre-arranged pickups and more. You are your own boss! So, what are you waiting for? Sign up, get verified and start earning. It's that simple.
Please check through our city search tab to see if we are in your city yet?
Follow our online application requirement page and see if you are eligible to drive in your city.
Please check our application requirement page.
No. But if have rentals cars covered under your insurance policy then in that case we need to verify your insurance addendum and verify that you insurance covers you, your passengers your vehicle and the third party liability to others.
Please check our application requirement page.
Yes, Miles will accept a vehicle inspection report if it's within the city or state time frame and is not expired. We require all our partners to get the vehicle inspection report once a year for the safety of riders and upload it in the driver profile under documents.
It can take up to 2 weeks for the documents to get approved or get rejected.
If you are involved in an accident, call 911 first and then call our driver support line.
Contact the rider and let them know about the item that they have left in your vehicle during the ride and try to work out your best effort to return it to them.
If you see that they are more riders than the vehicle capacity, cancel the job right away. By law you cannot have more riders than your vehicle is rated for. If you do take a chance to give ride to more riders than your vehicle capacity. Miles is not responsible to pay you more than the ride was accepted during the ride request.
As a driver/partner you are responsible to check with the rider at the time of pick up to make sure that they he/she is the right person that you are picking up. We are not responsible if you pick up the wrong person. And you will not get paid for the ride.
To receive a quote, please complete the form below. A personalized price quote for this ride will be sent to you through email by one of our agents.
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