New York City Driver Information

New York City driver information

This page provides information about vehicle, driver, and document requirements to drive with Miles. It also provides state regulations, insurance coverage, and city-specific requirements, needed to drive with Miles in NYC Vehicle requirements.

Ready to drive in New York City, apply online or in the Miles Partner app –– download it from the App Store (iOS) or the Google Play store. To be approved to drive, applicants must meet these requirements.

Requirements to drive for Miles in New York City:

Drivers are required to maintain current documents. Failing to update a required document before the expiration date results in temporary deactivation.
Use your Miles Partner app or Driver Dashboard to upload your documents.

Driver requirements

• Valid New York State driver’s license
• Must be 18 or older
• Have at least one year of driving experience. If your license was issued less than 1 year ago, you will not be qualified
• Must have a clean driving record. No outstanding TLC or DMV tickets
• Any smartphone that can download and run the Miles Partner app.

Vehicle requirements

• up to 10 years old or newer vehicle
• 5-8 seats, including the driver's
• Not a taxi or stretch limousine
• Not titled as salvage, non-repairable, rebuilt or any other equivalent classification

The right vehicle

This varies from state to state, and we have different requirements for our different service categories, which include Budget, BudgetXL, Business, Premium Class, Miles SUV and Premium SUV. To check which vehicles and vehicle colors are accepted in your city,
visit Eligible Vehicles

Company requirements

If your NYC passenger vehicle permits are registered under a business, you will require the following documents to upload during signup process:

• Business registration certificate
• Tax ID Certificate
• W-9 Form

Hourly driver mode limits

We care about the safety of our partners as well as our riders. To keep both our partners and riders safe, you must take a full, uninterrupted 8-hour break for every 12 hours you're in driver mode. These 12 hours in driver mode do not have to be consecutive.
Once you have been in driver mode for 12 hours, our system will prevent you from going online until you have taken Miles mandatory 8-hour break.
In addition to Miles’s standard driver mode limit, certain regions have local regulations that determine how long a driver can stay in driver mode and how long their break must be. If you exceed the driver mode limit for your specific region, our system will prevent you from going online until you have taken the break required for your region.

New York City regulations prohibit drivers from:

Providing rides for more than 10 hours in a 24-hour period. Drivers can reset the 24-hour period by taking a break for 8 hours. Providing rides for more than 60 total hours during a calendar week. Only time spent in actual rides counts toward these limitations.

Miles Emblem

Drivers are required to display the Miles emblem while in driver mode. The Miles emblem is Miles’s official trade dress. It helps passengers to identify your vehicle.

Make sure to remove the emblem when you are not in driver mode. You can download the Miles emblem in the Miles partner app at the bottom of the legal section in the side menu.

Important Note: If you are a driver registered with Miles in New York City, and a passenger ride has brought you into New Jersey, your next match should be a ride request heading back to New York City.

Set up bank and tax info to get paid

You must enter your bank and tax info in the Driver Dashboard for Miles to transfer your partner earnings. Always keep this info updated so your deposits transfer without delay.
We can only transfer earnings to checking accounts. We can't deposit to savings accounts.

Get started

1. Log in to the Driver Dashboard

2. Go to “Account”

3. Tap “Payment”

4. In the 'Payment' tap ‘Add Tax Details’ to provide your details

Under 'Tax details,' provide your:

1. Full name

2. Tax classification (how you intend to file)

3. Tax Identification Number (TIN)

• This will be either your Social Security Number (SSN) or Employer Identification Number (EIN)
• If you file as a corporation or LLC, we will also need your address

Checking account details

Under 'Checking account details,' provide your:

1. Account holder name

• Enter the account holder first and last name as registered with your bank.

2. Account number

• This will be the second set of numbers, just after your routing number. (We don't need the third set of numbers)

3. Routing number

• This will be the first set of numbers on lower left corner on personal checks

When you are done, tap 'Submit.'
We may send a confirmation text to the driver.

Common reasons for failed transfers:

• You haven't entered both your banking or tax info yet
• Incorrect banking info (such as mis-typed account or routing number)
• Account not verified
• You didn't respond to the text, email, or notification asking you to confirm your bank info, which you’ll receive after you've submitted or updated bank info
• Your bank doesn't accept Automated Clearing House (or ACH, a kind of electronic transfer). Most banks accept ACH transfers, but you may need to confirm with your bank if you’re having issues receiving your deposit

If you're still not sure why you're receiving failed transfer notices, contact your bank. Confirm your account status, your account number, and the bank's routing number.

How and when driver pay is calculated

To know more about how your pay is calculated and when you get paid follow the links below:

• When do I get paid?
• Fare calculations
• Additional charges
• Minimum fare
• Tips
• Miles service fee

When do I get paid?

Weekly deposits

Miles starts the weekly payment process on Tuesday around 11:59 PM. It may take 1 - 3 business days before your deposit shows in your account, depending on your bank's processing time.
If we’re unable to deposit your earnings, we’ll try again after you update your bank account information (or on the following Tuesday if you don't update your information).

Fare calculations

Miles passengers pay for rides through the app.
Driver pay calculation begins when the passenger is in your car and you’ve tapped BEGIN TRIP in the app. Driver pay includes time spent waiting, starting minute after you’ve confirmed your arrival (depending on vehicle category).
Miles ride fare includes:

• Base Fare: The amount passengers pay to start the ride
• Cost per Mile: The amount you earn per Mile in the city where your ride starts
• Cost per minute: The amount you earn per minute in the region where your ride starts

We determine the applicable local rate card depending on which city and region in which a ride was requested. See local pricing on your region’s Rate Card in partner app.
Passengers see an upfront price for each ride. When your passenger receives the upfront price, you'll be paid for time and distance that’s based on your approved region’s Rate Card. If the destination is changed or a new stop is added, the upfront price is voided and a new price is provided based on route time and distance.

Additional charges

In addition to the Miles ride fare, passengers pay:

• Miles fee
• Pickup or drop-off Airport fees
• Venue fees if any
• Applicable tolls and cancellation or no-show fees
• Taxes or other applicable fees Miles is required to collect

You’ll receive cancellation fees according to our Cancellation and no-show fee policy for drivers.

Minimum fare

All rides are subject to minimum

Minimum fare: The lowest amount you’ll earn on a ride, even for very short rides and regardless of what the passengers pay. Trips ended before you reach the minimum fare are rounded to this amount.

Tips

100% of tips from passengers go to drivers. We built tipping into the Miles app to make it easy for passengers to say thanks, but passengers may also tip with cash.

Miles service fee

Miles platforms Fees are variable, meaning they can change. The amount includes the difference between what the passenger paid and your driver earnings, tips, tolls, and other charges (like airport fees and taxes). Unless we break it out separately, fees include Miles Booking Fee, which we use to offset costs like server, mapping costs etc.

Drivers earn the per-mile and per-minute rates identified on their region’s Rate Card, regardless of what the passenger pays. Miles takes no commission or fees from tips.