COVID-19 Update: Traveling With Miles During The Coronavirus, We have increased safety measures and adapted services More information
Miles is aimed towards
your safety
We take your safety very seriously.
Rider Safety
Professional Drivers
Miles has a diligent driver's registration process. All drivers' documents and vehicles are validated. Miles drivers are capable of utilizing the platform.
Ride with Confidence
Before every ride, you have access to the driver's name, vehicle plate number, and photograph. You will also be able to call or text if needed.
Share your Location
Every ride is geo-tracked via GPS including all the information that is needed for you to share your location with your friends and family.
911 Support
The in-app 911 option is available at the start of every trip. You can quickly contact available help if needs be.
Feedback
At the end of each ride, drivers and riders have the option to rate each other. We take this information into account in order to take the necessary measures and ensure a better experience with Miles.
Customer Support
Customer support service is available to answer or address any concerns. In case of any emergency, please call 911 and then Miles support Line.
Driver Safety
Rider Profile
For the driver's safety, Riders need to create a profile with Miles before they can ask for a ride. Miles make sure you are safe.
Real-time Tracking
All trips are tracked from start to finish, Miles keeps records of every trip in case something happens.
Rider Details
To make things easier, Rider contact is added to the trip details, to make pickups communication via call or text smoother.
Quality Vehicles
We at Miles make sure that every vehicle is safe to be on Miles platform, to ensure that every trip is safe and reliable experience for rider.
Rider Feedback
We take all feedback seriously and that's why the rider feedback feature is available on the platform. Riders will be removed if rated 3 stars or below, just to make sure our driver-partners are safe.
Driver Support
Miles driver support team is always there. Please call 911 first and then our driver support line if you are involved in an accident. We are there around the clock to help you.
Ride with Miles
For a better ride, Miles is always there! Experience a Safer and More Reliable Ride
