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Fares are calculated by total time and distance plus the base fare. This pricing structure is called dynamic pricing.

For all on demand jobs, fare is determined by total time and distance. If a stop is made during a trip, the waiting time is included in the fare. If the rider, ask you to make stops prior to the destination the fare will be billed based on the time and distance traveled during the ride. In some cases for Ride later option where the rider got a Fixed quoted price the stops can be added to the trip.

You may be paid a cancellation fee. For all RIDE NOW, when a rider cancels more than 2 minutes after you've accepted their trip, you'll be paid either the standard cancellation fee or the actual time and distance you spent driving towards the pickup-whichever amount is more. Time and distance-based cancellation fees will only accrue when you're heading to a pickup for ride now requests.

You'll receive a cancellation fee when:
1. For a Budget & BudgetXL ride, a rider doesn't arrive at the pickup location within 5 minutes of your arrival.
2. For a Business and Miles SUV ride a rider doesn't arrive at the pickup location within 15 minutes of your arrival.

Rider complimentary wait times may change at Miles discretion.

Some of the situations, where rider will be charged a cancellation fee:

A rider cancels a trip request more than 2 minutes after you accept the trip and you are on time (within 2 minutes) for all ride now requests. If a rider cancels a trip request within 2 minutes after you accepted it for ride now, no cancellation fee is charged to the rider. For all Schedule Ride requests, you will not be paid the cancellation fee if the riders cancel 1 hour before the schedule pickup time.

Miles reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments that we determine or believe were in error, fraudulent, or in violation of Driver terms.

Cancellation fees will appear on your earnings statement. Fee amounts vary by vehicle class and city.

Please note that the Miles Fee applies to the cancellation fee.

Tolls are paid actual on all rides one way only.

Miles charges all the driver a Fee to use Miles platform. Drivers using driver app are charged a percentage of each trip fare plus a weekly set amount by Miles. All fees collected by Miles help cover costs including our technology, development of rider and driver app features, marketing and more.

To check your trip earnings go to the menu tab and tap Earnings in the driver app. That’s where you will see all your trips once they are completed and settled. You can also access the completed trips through the 3 dots on the top right corner of the schedule pickups

If you having trouble signing into your Miles driver account, please try resetting your password. Use the forget password tab in the driver app and the system will send you a link to create a new password. If that doesn't work use the Miles driver support line so we can assist you with the issue. We are here to help.

There might be a few issues that may be stopping you to go online:

• Your documents have expired
• You recently uploaded your documents and they are pending approval
• Make sure you have downloaded the new version of the driver app
• Account could be on hold for internal review
• Check your location service, if they are turned off you will not be able to access the account

There might be a few issues that may be stopping you to go online:

• Your documents have expired
• You recently uploaded your documents and they are pending approval
• Make sure you have downloaded the new version of the driver app
• Account could be on hold for internal review
• Check your location service, if they are turned off you will not be able to access the account

To reset your password, just click the forgot password link before you sign into the driver app mode. The system will generate a link that will be forwarded to your email and or will be texted to your cell phone to reset your password. Contact support line if you need further assistance.

To update your account profile picture or any documents, just login in to your driver app go to documents and tap on Request Change. For all other changes to take effect please contact us at driver support line so we can assist you with any changes that you might have.

Please contact our driver support line for closing your driver account.

Your driver profile will include:

• Your profile image
• Your cell phone number
• Your email address
• Your vehicle type
• Your vehicle image, plate number and more

To update or add a new vehicle contact our driver support line or send us a request for change from the Vehicle tab in the driver app. For security and safety purposes we do not allow our partners to change or add a vehicle without prior approval.

To upload your documents, sign in to your driver account, and go to the driver profile. If you have been notified that one of your documents is rejected or expired, it’s because:

• the image is not acceptable or to dark
• the document will soon be expired
• the image does not include all corners of the document
• the expired documents
• the wrong document was uploaded

To update your license plate, contact our driver support line. And before doing that, please make sure to send us an email with the proof and reason why you need to change the plate at partner@ridewithmiles.com. Once we receive the legal documents from you one of our driver support agents will make the change in your profile, after getting approval from the supervisor.

Contact our driver support line and provide us with the proper documentation for your new vehicle make and model or log in to your driver app and send a request for change, Once we receive your request we will un-verify your account so you can update the make and model of your new vehicle. once verified by the admin you will be notified via email, push notification or SMS. We need to make sure that your vehicle is eligible and safe to drive in the state you partner with Miles.

Our goal is to make Miles experience to be safe and enjoyable for everyone, by asking our riders for feedback on each ride they take with Miles driver/partners. Riders can rate their experience from 1 to 5 stars and have the option to provide specific comment on an issue that they might have during the trip. If the trip is cancelled, riders will not be able to rate the trip.

The best way to improve your rating is to provide an enjoyable experience to the rider. Few other things that will help to increase your ratings are:

• Open vehicle doors for the riders
• Dress professionally
• If possible provide water bottle and phone chargers
• Keep the conversation polite, professional, and respectful
• Keep your vehicle clean before accepting a ride
• Always ask riders about a preferred route to a destination
• Also, if possible help them with luggage and bags when it’s safe to do so

You can receive payments one of 2 ways:

1. Set up weekly automatic direct deposits to your bank account

We calculate automatic payments on a weekly cycle. This means any trip taken after the end of the weekly cycle will appear in the following week’s payment statement.

2. Use the Cashout option that allows you to request deposits outside the payment schedule

If you choose to use our cash-out feature, any balance available to you at the time you cash out is deposited to your debit card. This transfer can take 2 to 3 business days depending on your bank, and there is a 1% fee associated with this feature.

During your sign up to drive process, you will be asked to fill out your banking information, please fill out the correct information where you want your money to be deposited. We then will use that information to setup your online deposit account.

Your weekly payment should be deposited to your bank account 2-3 days after the end of the weekly cycle. Note, deposits may be delayed due to bank processing times. Make sure you have entered correct banking information in our portal. If you do not receive payment 4 days after the billing cycle, call our driver support line.