Help

Miles is a technology platform. Our apps connect drivers with riders. In cities where Miles operates, use your rider app to request a ride 15 to 30 minutes before a pick up or book a ride with our Ride Later option. Miles app will display an estimated time of arrival for the driver heading to your pick-up location. It also notifies you when the driver is on location.

The app also provides info about the driver with whom you will ride, including name, driver photo, vehicle type and vehicle plate number.

Once you trip is completed, your app will ask you to rate your driver and if you prefer you can add tip for your driver too, which will be charged on your credit card and added to your final bill. 100% of the tip goes to the driver

To create an account with Miles you need a valid email address and a phone number. When creating an account, you’ll also need to create a username, password and agree to Miles terms and conditions and privacy policy.

Once you complete this part of the signup process, we send a text SMS to verify your phone number.

After that enter your payment information. Adding you credit card number will allow your trip fares to be automatically charged after each ride.

In order to use Miles rider app to request a ride, you must be 18 years or older.

If you add an expired credit to your profile, you will not be able to request a ride with Miles. Because all rides are pre auth before we match you up with the driver.

Call or email our rider support line and one of our agents will assist you with creating one.

You can download and install the Miles rider app on the devices with iOS 7 and newer. Using your mobile device, tap the App Store icon and follow these steps:

• Select search from the menu, type Miles Rider in the search bar, then tap search.
• Select Miles icon with the white capital M and the blue background color.
• Tap GET. Your device will require you to enter your App Store password.
• When downloading is complete, GET will change to INSTALL. Tap INSTALL.
• When the installation is complete, INSTALL will change to OPEN. Tap OPEN
• In the Miles app, tap to SIGN IN if you already have an account or tap to SIGN UP to create one.

TAP TO DOWNLOAD MILES PASSENGER APP FOR iOS

You can download and install the Miles rider app on Android devices. Head to the Google Play store and follow these steps:

• Tap the Google play icon.
• Tap the search bar, type Miles Rider, then tap search.
• Select the Miles icon and tap INSTALL.
• After app installation is complete, tap OPEN.
• In the Miles app, tap SIGN IN if you have an account or tap SIGN UP create one.

TAP TO DOWNLOAD MILES PASSENGER APP FOR ANDROID

If you don’t have a smartphone, you can still login to your account and request a ride by visiting our mobile website, www.ridewithmiles.com

• Miles is currently unavailable in your market.
• You credit card was declined when requesting a ride.
• There aren’t any drivers available in your area currently.

If you forget your password, tap the link on the passenger app to reset your password. You’ll need to enter your email address or username associated with Miles account to receive your password reset instructions in your email account.

If for some reason you cannot reset your password or access your account, please send an email to support@ridewithmiles.com, and one of our agents will get back to you.

To update your photo, name, email, home, office address and phone:

• Sign in to Miles rider app or rider web portal
• Tap on “Rider image or Profile” on the main app home screen
• Tap the information you want to change.
• Make your updates and click save.

Contact support at support@ridewithmiles.com, to deactivate your account.

To update your credit card, tap on Payment Method icon on the home screen of Miles rider app. Tap on the card that you want to update, then click save and you are done.

Miles do not accept cash in U.S.A. To ride with Miles, you need to create an account and share your information with us. We at Miles take safety very seriously, so we need to know who you are for the safety of drivers.

At the start of your ride Miles will place a temporary authorization hold for the upfront cost of the trip on your payment method. This will show as a pending charge on your credit card account. When the trip is complete, this authorization hold is converted to a charge for the final trip fare.

Before contacting our rider support department, please make sure that the duplicate charge is not an authorization or that you requested 2 vehicles at the same time. Miles always send you an alert message when you request for a ride. If you do not contact us at the time when you get an alert on your phone or an email we are not responsible for the charge.

To create a Miles business profile:

• 1. From your rider app, tap the rider profile icon on the home screen
• 2. Tap on Create a Business Profile tab
• 3. Add your business email for all your business ride receipts
• 4. Select or add payment card you want to use for your business rides (this can be your corporate card or any other card that you want to use for all business expenses)
• 5. Enter your unique company code, that was either provided to you by Miles or your corporate to get all the promotional discounts that we offer your corporate
• 6. Optional: Select your company’s expense provider to enable auto receipt forwarding to the choice of your business expense reporting tool.

NOTE: Your business profile must be selected before any ride that you’d like to charge to your business credit card.

You can also create a business profile on desktop by going to www.ridewithmiles.com, go to the rider’s section and tap on business profile.

In order to enroll with Miles for business profile, your business must have a corporate email domain that is used for employee email addresses (e.g. joe@companyname.com).

Coming soon, please keep checking

When you are your company’s Miles for Business profile admin, you can add other travelers under your account. Here’s how:

To create a Miles business profile:

• 1. Login in with your login credentials on the Miles website www.ridewithmiles.com.
• 2. Once login tap on the Add Passenger icon.
• 3. A window will pop up where you will add all the information for the traveler.
• 4. Once done tap on submit, and that’s it the account is created under your profile.

NOTE: You can also search in the search bar with the traveler name and see if he/she already exists in our database. This way you don’t have to add all the information again except the business email and the business credit card.

To make a reservation just sign into your ADMIN account, select the traveler and tap on the Rider that you want to make a reservation for.

To delete the traveler profile, just tap on the “REMOVE” icon next to the traveler.

You may be charged a cancellation fee if you cancel a trip after you’re matched with a driver. These fees pay drivers for the time and effort they spend getting to your pick-up location.

Drivers are also able to cancel/bail out a ride request if they’ve waited a certain amount of time at the pickup location. You will be charged a cancellation fee in this case.

Miles priority is the safety of both our riders and drivers. If you have been involved in an accident, please make sure that you and all parties involved are safe. Immediately call 911 and notify the authorities. Once you have reported the accident with law enforcement, please call and or email us at driver support line. So, we can provide you the support.

If you have concerns about the route your driver took, let us know. Trips fares are calculated including both distance and time, as well as other applicable charges. Please keep in mind that drivers are relying on GPS like Waze or google maps when accepted the ride through the end of the ride.

Trip time and route distance can be impacted by heavy traffic, road construction, or any other factors. We at Miles are unable to adjust fares that are higher than usual due to any of these reasons. Miles fares are calculated by base fare + time and distance. This can contribute to a trip fare higher than your app’s fare estimate.

As a rider when you request a ride and your driver goes through a toll road, you as a rider are responsible for any tolls during your ride. Your tolls will be added to your final bill. Same goes for the parking if any during your trip.

Riders are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills while in a driver’s vehicle. Cleaning fee will be charged according to the extent of the damage. If we charged a cleaning expense to your card, these fees are all paid to the driver.

If you have forgotten an item in driver’s vehicle during your ride, the best way to retrieve your item is to call the driver and coordinate a mutually convenient time and place to retrieve your items.

• 1. If you driver doesn’t answer the phone, leave a detailed message describing your item and the best way to contact you.
• 2. Please be considerate that your driver’s personal time will be affected by taking time out to return your item to you.
• 3. Miles do not take any responsibility if you leave any items in the driver’s vehicle. Please make sure to check any item before exiting the vehicle.

After your ride request is accepted, Miles app displays your driver’s name, driver image, vehicle and license plate number. If you believe that the driver is not who you were expecting, please cancel the ride and call the rider support.

To file a complaint send us an email at support@ridewithmiles.com. Let us know how we may assist you.

If the vehicle for this trip did not meet your expectations of cleanliness, please send us an email at support@ridewithmiles.com, along with the job number. Which can be found in the past rides once the trip is complete.

If your driver arrived in a vehicle different that what the Miles app confirmed, please email us right away at support@ridewithmiles.com, immediately. We take safety very seriously.